Project Library

Redesigning Michigan court forms to improve usability and better court engagement.

Supporting NYC families to achieve economic stability and wellbeing with ACS.

Investigating how families and doctors communicate about childhood vaccine safety.

Improving federal support services for Americans facing financial shock.

Developing a unified housing application for public housing agencies nationwide.

Connecting NYC families with public benefits through their children’s schools.

Improving grant reporting for Tribal communities.

Strengthening education pathways for formerly incarcerated students in NYC.

Collecting first-hand insights to build an evidence base on the value of nonmedical benefits.

Helping policymakers understand older adults’ first-hand experiences.

Partnering with NYC’s Service Design Studio to improve human-centered methods.

Improving NYC’s asylum seeker reticketing process to help people find long-term housing.

Improving referral pathways to reduce child abuse reports and connect families to services.

Designing a new program to help unstably housed NYC youth rent apartments.

Expanding culturally responsive mental health services for NYC foster youth.

Improving the NYC Housing Choice Voucher experience for tenants and owners.

Collaborating with domestic violence survivors to develop tools for secure data sharing.

Building a public platform to help policymakers incorporate the needs of older Americans.

Launching a coalition of NYC mental health and criminal justice organizations.

Developing a digital tool to help innovators navigate the complex innovation ecosystem.

Investigating digital needs to help NYC libraries provide free internet access.

Improving busing services for NYC public schools.

Helping NYC’s child welfare agency improve their change management process.

Improving the VA health care enrollment process.

Helping the VA use human-centered design to understand veterans’ experiences.

Designing the VA Veterans Experience Office and related onboarding tools.

Designing new shelter programs to reduce intimate partner violence.

Branding a fund to help NYCHA residents manage housing upgrades.

Improving the NYC Department of Education’s services for students facing homelessness.

Optimizing NYCHA’s work schedules to improve service and reduce costs.

Investigating Medicare beneficiary decision-making for vulnerable populations.

Improving access to healthcare and digital services for Kaiser members.

Developing policy and design guidance for NYC’s digital future.

Creating a mental health service design pattern library with Snook and Lab@OPM.

Helping NYC small businesses and BIDs improve accessibility compliance.

Developing human-centered solutions and recommendations to address childhood obesity.

Improving NYC Well’s service models with new user-centered tools.

Exploring the impact of social inequality on health.

Improving low-income families’ access to free tax prep and the Child Tax Credit.

Designing a peer-driven model to help 100Kin10 members share knowledge.

Improving the NYC high school choice process with a new digital directory.

Reimagining the family assistant role with new tools and workflow recommendations.

Reducing jailing and improving outcomes for opioid users.

Introducing human-centered design to CMS and redesigning the Medicare Summary Notice.

Improving infection-control training for healthcare workers.

Improving how NYC families connect with mental health services.

Streamlining interagency collaboration to support students facing homelessness.

Redesigning operational and onboarding processes for a rapidly growing social work team.

Designing prototype programs to improve VA mental health services for veterans.

Improving shelter operations to connect more New Yorkers with permanent housing.

Helping New Yorkers navigate affordable housing applications.