We’re pleased to announce the release of findings from our two-year collaboration with the New York City Department of Housing Preservation and Development and Parsons DESIS Lab to collaboratively design services for New Yorkers seeking affordable housing. See the City’s press release for more on our partnership.
Our project team designed four new services. We created the designs collaboratively, with city residents and housing service providers, then HPD pilot-tested the new materials and services. Then, to tell if our designs worked as intended, Public Policy Lab fellows Liana Dragoman and Kaja Kühl developed an evaluation plan and carried out qualitative and quantitative assessments of impact. We surveyed more than 2,500 housing applicants. We also interviewed and observed dozens of members of the public and service providers as they used our new services.
The results? New Yorkers said that our services helped them better understand affordable housing, share that knowledge with family and friends, and make more informed decisions about applying for housing.
The complete evaluation report, Evaluating New Housing Services, captures our findings in detail, as well as recommendations for scaling the four services. This free PDF download also includes appendices containing our evaluation, plan, user testing scripts, user surveys, and other research materials.
It’s our hope that this evaluation will inspire and support similar efforts by other design practitioners to carry out and publish assessments of programs to innovate public services.
This project was generously supported by a Rockefeller Foundation New York City Cultural Innovation Fund award.