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Better Public Services for the People
The Public Policy Lab is a nonprofit, nonpartisan organization committed to the more effective delivery of public services to all Americans. We engage in research and advocacy at the intersection of policy and user-centered design.
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Innovation Event for NYC Public Servants
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Government
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Our Libraries’ Future
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Bonds for Social Innovation
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Updates from the Policy Lab
Oct 17: Design, What the Heck Is It?
Government
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International
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Local
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Policy [x] Design
Changing the Customer-Service Conversation
Government
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Local
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Policy [x] Design
Social Networks for Stronger Communities?
Government
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Local
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Policy [x] Design
How Do You Solve a Problem Like Feedback?
Government
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Local
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Policy [x] Design
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State
Libraries as Service Centers
Government
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Local
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Policy [x] Design
Co-Producing Minneapolis Redistricting
Government
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Local
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Policy [x] Design
Local Governments as City Optimizers
Government
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Local
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Policy [x] Design
Designing a New Justice System
Government
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Local
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Policy [x] Design
MAS Explores Libraries’ Community Role
Government
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Local
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Policy [x] Design
Changing the Culture of Probation
Government
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Local
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NGO
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Policy [x] Design
MetroChange Into Metro Priorities
Government
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Local
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Policy [x] Design
Catawba County Plan for Aging
Government
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Local
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Policy [x] Design
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Private Sector
IBM’s SmarterCities Program
Government
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Local
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Policy [x] Design
Plow Transparency is No Whitewash
Featured Posts
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Government
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Local
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Policy [x] Design
Drivers License, Vehicle Tags… HIV Test?
Government
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Local
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Policy [x] Design
NYC Taxi Channel Solicits Rider Feedback
Government
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Local
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Policy [x] Design
M.C. Hammer for the People
Government
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Local
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Policy [x] Design
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State
Does Food Safety Make the Grade?
Government
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Local
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Policy [x] Design
More Cities Rely on Digital Service Reporting
Featured Posts
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Government
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Local
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NGO
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Policy [x] Design
NYPL: Creating a User-Centered Library
Government
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Local
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Policy [x] Design
Delivering Better Justice in the Bronx
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