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Better Public Services for the People
The Public Policy Lab is a nonprofit, nonpartisan organization committed to the more effective delivery of public services to all Americans. We engage in research and advocacy at the intersection of policy and user-centered design.
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Policy x Design Blog
Federal
Events
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Federal
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Local
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Policy [x] Design
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State
Innovation Event for NYC Public Servants
Federal
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Government
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Policy [x] Design
The Redesigned Blue Button
Federal
,
Government
,
Policy [x] Design
USPS Innovation Update
Federal
,
Government
,
Policy [x] Design
Putting the Public in ‘Public Affairs’
Federal
,
Government
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International
2012 Plain-Language Conference
Federal
,
Government
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Policy [x] Design
Public Engagement at HUD
Federal
,
Government
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Policy [x] Design
Staged Funding for the World (and US!)
Federal
,
Government
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Policy [x] Design
The Future of the Post Office
Federal
,
Government
,
Policy [x] Design
CBO Embraces the Infographic
Federal
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Government
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Policy [x] Design
Blue Button, Beyond Healthcare
Federal
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Government
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NGO
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Policy [x] Design
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Private Sector
Analytics to Measure Services
Federal
,
Government
,
Policy [x] Design
Government That Doesn’t Work for You?
Federal
,
Government
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Policy [x] Design
CFPB Takes on Student Loans
Federal
,
Government
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Policy [x] Design
OPM Issues Video Response to Users
Federal
,
Government
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Policy [x] Design
Consumer Bureau Live Stream
Federal
,
Government
,
Policy [x] Design
Veteran Focus Leads to PTSD Coach Success
Federal
,
Government
,
Policy [x] Design
Clearer Service Paths Needed
Federal
,
Government
,
Policy [x] Design
Treasury Cuts Costs With Technology
Federal
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Government
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Policy [x] Design
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State
Electronic Payments Replace Checks
Federal
,
Government
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Policy [x] Design
SSA Video Hearings Reduce Wait
Federal
,
Government
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Policy [x] Design
IRS as Paragon of Customer Service?
Federal
,
Government
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Policy [x] Design
Window Stickers for Auto Fuel Efficiency
Federal
,
Government
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Policy [x] Design
CFPB Wants Public Input on Mortgage Forms
Federal
,
Government
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Policy [x] Design
Military Apps Provide News & Comfort
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