Our Research Areas

Posted by Public Policy Lab

The Public Policy Lab engages in research at the intersection of policy and user-centered design.We’re particularly interested in identifying best practices that deliver improved services for the public, while saving money and time for public agencies.

When we identify an area for investigation, we develop a three-part research program: We evaluate current programs in the policy arena; we investigate the needs, preferences, and current experience of the intended users of the policy initiative; and we propose real-world mechanisms for delivering policy aims in a user-centered fashion. See our Research Topics for more information on the particular subjects we’re pursuing now.