• Designing Services for Housing

    Designing Services for Housing

    Public & Collaborative: Designing Services for Housing is the culmination of 18 months of discovery and co-design with New York City agency staff, service providers, and residents. The report illustrates how user research and service design methods can create innovative affordable housing services.

  • 100 Conversations… in One Hour

    100 Conversations… in One Hour

    How far will we go to spark innovation? We brought together 10 public servants and 10 designers to ‘speed date’ – not for romance, but in the interest of sharing knowledge and creating better public services.

  • NYC High School Admissions

    NYC High School Admissions

    The Public Policy Lab formed a partnership with the New York City Department of Education’s Innovation Zone (iZone) to explore opportunities for improving the high-school admissions process for students and their families.

  • Rockefeller Awards Innovation Grant

    Rockefeller Awards Innovation Grant

    The Rockefeller Foundation awarded a New York City Cultural Innovation Fund grant to support our project with Parsons and NYC HPD.

  • We’re About Services for People

    We’re About Services for People

    Welcome to the Public Policy Lab. We help government design better public services. Find out more about what we do.