We’re very happy to announce the release of Public & Collaborative: Designing Services for Housing, the culmination of 18 months of discovery and co-design with New York City agency staff, service providers, and residents. The report illustrates how our project team applied user research and service design methods to the provision of affordable housing services.
On October 10th, 2013, the Public Policy Lab brought together 10 public servants and 10 designers to ‘speed date’ – not for romance, but in the interest of sharing knowledge and creating better public services. Our daters discussed 10 different topics related to design, governance, and innovation: in the end, they held 100 rapid-fire conversations [...]
The Public Policy Lab has formed a partnership with the New York City Department of Education’s Innovation Zone (iZone) to explore opportunities for improving the high-school admissions process for students and their families.
The Rockefeller Foundation awarded a 2012 New York City Cultural Innovation Fund grant to support our project with Parsons and NYC HPD.
Welcome to the Public Policy Lab. We help government design better public services. Find out more about what we do.
