Public & Collaborative: Designing Services for Housing is the culmination of 18 months of discovery and co-design with New York City agency staff, service providers, and residents. The report illustrates how user research and service design methods can create innovative affordable housing services.
How far will we go to spark innovation? We brought together 10 public servants and 10 designers to ‘speed date’ – not for romance, but in the interest of sharing knowledge and creating better public services.
The Public Policy Lab formed a partnership with the New York City Department of Education’s Innovation Zone (iZone) to explore opportunities for improving the high-school admissions process for students and their families.
The Rockefeller Foundation awarded a New York City Cultural Innovation Fund grant to support our project with Parsons and NYC HPD.
Welcome to the Public Policy Lab. We help government design better public services. Find out more about what we do.
